FAQs

Explore some common general questions about web maintenance under the general questions tab.

Gain valuable insights to improve the functionality and performance of your website.

Isn’t Web Development and Web Design the Same Thing?

Building every website starts with the design process (hence web design) which means creating the layout, making sure it’s presentable, clean-cut and tells the customers how or where to interact (it’s also called user experience). Web design focus on the front end, the part you see on your browser.

Web Development is more of a behind the scene programming that makes your site work. Web Development makes your website interactive, dynamic, and capable of performing a specific function.

What’s the Difference between CMS, DNS, Hosting, and FTP?

We are explaining each term in details as:

DNS: It stands for Domain Name System, and it connects your domain name and web host IP for making your website go live.

Hosting: This is the location (server) where your website files are stored. Your host service gives you the right space for storing your website’s file on their server.

CMS: It stands for Content Management System, and this is the platform where your website is built and from where you manage your site and its content. You can also add users (with respective access) through it.

FTP: It stands for File Transfer Protocol, and this is a way to access and transfer files between different computers. FTP provides a secure and encrypted transfer, keeping your files safe, and preventing unauthorized access.

What if I can’t find my Question here?

If so, feel free to leave a query on our contact page.

Why Should I Choose You?

Well, we have the right skills and experience to develop/maintain/design almost any kind of website. We know how a well or poorly-designed/developed website can affect your business.

Knowing this difference and being a customer-first agency, we make an ideal choice.

If that doesn’t satisfy you, we have the professional edge as we use the latest and greatest technology; we offer ongoing support even after your website is completed.

Are Your Designers and Developers Experienced and Certified?

Our team comprises industry veterans who are well-versed in all the latest tech and programming languages. We have worked on several projects, including multi-million brands and mainstream media artists.

How Long Will My Project Take?

Every Project is different, but we try to complete your project within the short turnaround possible, given that there are no delays from your side. Normally, we complete websites in less than 2-3 weeks.

What If I am unhappy with the end product, Do you offer a refund?

Our services come with a money-back guarantee. While we go the extra mile to make sure you are satisfied with our work, if that’s not the case, then yes we might offer you a refund.

Hosting is a service where you rent disk space on a computer called a web server. Here you store your website’s files and make them available online.

Websites make information publicly available. To visit a website, users need to find it on the web. For this to happen, a website must be hosted on a computer web server.

Domain name is the name (a unique identity or address of your website), this is what people look for when they click and visit your website. it’s linked to your website’s IP address so browsers and search engines can find it. You need to get a domain before taking your website online.

Why Choose Websumo for Hosting?

With 10+ years of experience, we are experts in our niche who use high-capacity servers with scalable infrastructure. You get secure and reliable data centres with a 99.99% uptime guarantee with 24/7 support.

The story doesn’t end here, and you get a string of useful tools (including cPanel, SSL certificates, spam filters, WP toolkit, SEO tools, etc.) with a brief guide available to get you through every step of the way.

What Different Types of Hosting do you offer?

You get a wide array of hosting solutions that cater to your unique needs. Whether you have a personal website (blog or portfolio) or enterprise running several online applications all at once, we have something in store for you.

How can I select the best hosting plan?

Consider these factors when picking a hosting plan:

Operating System: Consider whether you want to go with Linux or Windows based on your website’s platform, like WordPress, Wix, etc.

Disk Space: First, find how much space your site or store will take, and include some room for growth.

Number of Websites: Consider whether you will run one or multiple websites/ online applications.

Traffic: Traffic means the number of online users visiting your website. Calculate your traffic and pick a plan with the right resources like processing power, ram and bandwidth to entertain your visitors properly.

Costs: Search the market and set a budget accordingly. Once done, pick a plan that meets your requirements within the budget.

Optimized Performance: Before buying hosting from a site, take some time to learn more about its hosting infrastructure. It is optimised for security and best performance with regular maintenance and scans.

How do I buy a domain name?

You can buy a domain name directly from WebSumo. Visit our Domain & Hosting page to get started. Search the domain you want to purchase, and check to see if it isn’t already registered. If the domain is available, go ahead and buy it.

Will I get 24/7 technical assistance from Websumo?

Absolutely Yes!

We are available to help you with whatever you need. Whether it is server management, keeping your server at peak performance, patch and update the operating system, etc.

About Technical Support it’s available 24/7 365 days a year. It doesn’t what issue you are facing, you will get expert help to resolve the issue ASAP!

If I purchase web hosting services from Websumo, can I cancel them later?

Yes, you can. Our services are designed to meet your unique needs, but if you need to cancel them, just give us a 7 working day notice, and we will oblige.

Can I get a free domain with web hosting?

Check out our packages at Domain and Hosting for more info.

Are there any hidden fees?

No, we have a transparent pricing policy. Prices of both our products and services are clearly mentioned on our site, and invoices we send you.

Which control panel is included with web hosting, Linux or Windows?

A good control panel is essential for easy website and host management. This is why we use industry-leading control panels.

Will you create a regular backup of my site?

Of course, we offer regular site backups (weekly, monthly, etc). Backups make an important element of web hosting, regular backups make sure you recover your site if there’s a disaster.

We recommend remote backups because they are secure, convenient and affordable.

Web maintenance is a set of tasks that keep your website healthy and up to date. With time, your website loses its performance and suffers from vulnerabilities; regular maintenance ensures it stays in top shape.

What is Covered in Website Maintenance?

Website maintenance covers basics such as patching up and updating third-party software. Ensure plugins are up to date and working properly, ensure theme files are updated, page images are compressed, make sure script loads load properly, and carry out regular checks or audits to assure your website works properly and is perfectly secure.

What Platforms are covered in Website Maintenance?

Websumo performs maintenance across all platforms and technologies. Despite your platform, you should regularly maintain your site or store to make sure it does what it was made to do!

What Does a Website Maintenance Package Include?

Website maintenance and support include several things related to improving a website’s performance and security.

It often includes a security audit, page speed audit, plugin audit, and third-party script audit (plus, should you run any third-party audits). It ensures everything is up to date and identifies potential vulnerabilities that need to be addressed.

What makes a good package stand out from a poor one is that the first one comes with a detailed report of the problem, solution, and work carried out to fix them.

What is Website Maintenance Process?

A web maintenance process is designed to prevent downtime or crash. Here is a simple breakdown of a basic web maintenance process; it starts with crafting website backups à plugin upgrades à website scans (malware, broken links, and other issues) à testing your website and going live.

Once again, this is a very basic breakdown. Depending on your site’s complexity and size, these processes are far more complex and lengthier. Regardless, the goal is to keep your site safe and optimized for the best performance.

What is the Importance of Website Maintenance?

Web maintenance prevents downtime and security breaches/hacks, helping you avoid a costly disaster. Regular web maintenance also improves user experience, helping you improve your band image. Regular maintenance ensures your website keeps doing its job, which reinforces your online presence, and brand image; all this help improve your revenue.

What does Regular Website Maintenance Cost?

Check out our pricing.

Find answers to common website security questions under the website security tab. Learn how to protect your website against potential threats and improve its security measures. Explore topics such as preventing hacking attempts and ensuring secure data transmission.

Is My Website at Risk of Hacking?

Every website is at risk of hacking, no one is completely safe.

How can I Fix My Website and Keep it Secure?

Fixing a hacked website is no easy task; this is why you should hire a professional to assure your website is perfectly healthy and has no underlying issues. Keep your site plugins and theme up to date, and have security plugins and SSL certificate Installed (don’t forget to reinforce your firewall as well).

Why Do I Need SSL Certificate?

An SSL certificate is some code on your server for secure online communication. Whenever a browser contacts your site, the SSL certificate enables an encrypted connection (as an added layer of protection).  Decoding information this way prevents data theft but not site defacement or other attacks.

Why Do I Should Backup My Website, and How Often?

Keep your website backup so that if anything happens, you can restore it to the most recent version, minimize your loss, and deal with any vulnerabilities simultaneously.  Create weekly or monthly backups, store them offsite, and encrypt them for added protection.

How Often Should I Update My Plugins?

You should update your plugins or theme as soon as an update is released. Check up on these updates on a weekly basis. You can always set up notification alerts or whenever a new update is available.

Isn’t Website Security Your Host’s Responsibility?

This is a common misconception; your host is responsible for protecting the server your website is hosted on, not the website itself. They can offer web security as an add-on or through Managed hosting, but it’s not a general rule of thumb that your host is responsible for keeping your site safe, and your hosting plan covers your security.

What are Common Security Threats

These are the most common web security issues and threats:

• Brute Force Attacks
• Cross-Site Scripting (XSS)
• Distributed Denial of Service (DDoS)
• Phishing
• Malware/Malicious Software
• SQL Injections

How can I Prevent Malware in Future?

Some basic ways to prevent malware in future:

• Keep your CMS up to date, along with themes and plugins. Outdated themes, plugins and CMS often lead to your website getting hacked.
• Clean your hosting account on a regular basis, decrease the vulnerabilities and exploits. Clean your account by removing old, unused user and FTP account along with unused files and domains.
• Never Leave your site’s backup on same web server.
• A weak password is a vulnerability; frequently update your password and use a combination of uppercase, and lowercase letters and symbols. A strong pass that changes often is a moving target for would-be hackers, making their job extremely difficult.

Looking to enhance the design and functionality of your website?

Check out our website design tab for answers to common inquiries. Learn about website layout, color schemes, and user experience to create an engaging online presence.

How Does Your Design Process Work?

We will ask you a few questions and discuss the project with you. Afterwards, we will research your industry/niche to develop the right design concept and ask for your feedback. We will keep working on the design until you are perfectly happy. Once you approve the design, we will start the development phase.

Before you sign off the design, you get unlimited revisions, but once you sign off, and we start building the site, any further changes might be chargeable.

What Information do you need before start designing the website?

To start the design process, we will need some information from your side, which may or may not include:

1. What does your business do, or what is the purpose of your website?
2. What Pages, or How many pages do you plan to create in the start (Homepage, About Us, Services, Contact Us, etc)?
3. Do you have any inspirations? (Examples of color, style or layout you would prefer)
4. Who is your target audience?
5. ave an already existing logo or color scheme, or would you like to suggest one?
6. Do you have any competitors or websites you would compete against? If yes, then do share with us.
7. If there is anything else not covered by these questions, share it with us.

What will happen once I approve the design?

Once you approve the design, we will start the development phase which includes:

• Building the agreed design into a fully responsive layout hosted on our easy to use CMS, this typically takes anywhere between 1-3 weeks. We can also do a rush order (if you need).
• If you haven’t created the content or shared with us (including text and featured images) for inner pages, then either you supply us with it, or let us do it for you. If you want, we can also show you how to upload the text and images yourself.
• Once the homepage is ready,, we will focus on the inner pages. Don’t worry, you can keep track of the progress using preview link within the CMS.
• Once the pages are ready, we will give you a remote training session to help learn how to maintain your site using CMS as your site goes live. Don’t worry, we will be always available offer support even after your site is published.

Feel free to reach out to us at any stage if you have any questions, we are always happy to help you!

Do You Use Templates?

No, we every website is individually designed around your unique needs/requirements.

Can You Update My Website Once It Goes Live?

Yes, we remain involved with your site after taking it live, and ask you for your feedback whether you are satisfied or need revisions. Note: some of these revisions might be chargeable.

Can You Share Examples of Your Work?

Yes, consider taking a look at our portfolio.

Can You Help me with Logo and Branding?

We offer design and branding services, so feel free to send your queries.

What Content Management System (CMS) Do You Work With?

We work with all popular CMS, including WordPress, and others.

Looking to improve your website’s speed and performance?

Head to our website speed optimization tab for answers to common inquiries. Learn about website loading time, image optimization, and content delivery networks to create a faster and more efficient website.

Why Website Optimization Matters?

A 1 second delay in page loading time can cost you 11% page views, 7% conversions and 16% customer satisfaction. Website and Page loading time affect your income, bounce, and conversion rates. So, it pays to optimize your website as It can improve your sales and market share.

What Factors Affect a Website’s Loading Time?

Hotlinking, bad server or hosting, poor coding standards, Heavy use of CSS and JavaScript or (way too many) widgets and plugins (among other things) affect your website’s loading time.

How Does Performance Monitoring Works?

Performance monitoring checks a website’s speed or service. It tracks the time for connection speed and browser load times; It may use synthetic monitoring or RUM technology.  These deploy scripts that run and perform automated performance checks.

This script regularly sends requests to websites or web services to see response times and create reports or alerts depending on how the site performs.

Can We Test Mobile Version of Your Site?

WebSumo stimulates a smartphone user, measures the performance of a page in such configuration, and accesses best practices set for sites or responsive web design.

Need help with custom website development?

Check out our custom website development tab for answers to common inquiries. Learn about choosing a development platform, customizing website features, and managing updates to create a unique and tailored website that meets your specific needs.

What Does Custom Web Development Mean?

Custom Web Development means creating a tailor-made website for your business. We fulfil your unique needs, and instead of using a pre-made template, we customize a site with unique features and appearance specifically created for you.

How Much Does Web Development Cost?

Every business has unique needs, so custom development costs vary according to their needs. There are a lot of things to consider when putting up a final price, including the type of website, platform, features, number of the webpages, the complexity of the project, and much more.

Afterwards, this cost is divided into domain, hosting, maintenance, etc.  Contact us for more detailed information about our development pricing.

How Does a Well-Made Website Help My Business?

A well-made website will help your business with the following:

• Creating a strong online presence
• Help build trust with visitors and clients
• Improves your brand image
• Generates Leads
• Helps you improve your customer service
• Increase your revenue

I Don’t Know Much About it, Can You Help?

Yes, we can have a detailed consultation session and help you understand your needs.

Do We Offer Renovation or Redesign Services?

If your website or its design doesn’t satisfy your needs, or maybe you want to refresh them on your own, there is nothing wrong with that. WebSumo is always here to help you out, we will make adjustments and come up with an effective solution according to your needs.

Who Owns the Source Code Once My Project is Completed?

We promise complete secrecy, and you will own the source code once we complete the project and deliver it to you.

How Do I Know About Progress of My Project, and How Will I Report Errors?

We have excellent customer support (both during and post-development). With it, you can keep track of the status, follow up on the development progress and report any issues you see (even after we have developed your website).