Privacy Policy

Effective Date: July 1st, 2023

Introduction

WebSumo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting and domain services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name and contact information (email, phone, address)
  • Payment and billing information
  • Account credentials and security information
  • Domain registration details (as required by ICANN)
  • Support communications and correspondence

Technical Information

We automatically collect certain technical information, including:

  • IP addresses and server logs
  • Website usage statistics and analytics
  • Browser type and operating system
  • Cookies and similar tracking technologies
  • Server performance and uptime data

Domain Registration Data (WHOIS)

For domain registrations, we collect and may publicly display:

  • Registrant contact information
  • Administrative and technical contact details
  • Domain registration and expiration dates
  • Name server information

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our hosting and domain services
  • Process payments and manage billing
  • Communicate with you about your services and account
  • Provide technical support and customer service
  • Comply with legal obligations and ICANN requirements
  • Detect and prevent fraud or abuse
  • Send service-related notifications and updates

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who assist in:

  • Payment processing
  • Technical infrastructure
  • Customer support tools
  • Security and fraud prevention

Legal Requirements

We may disclose information when required by:

  • Legal process or government requests
  • ICANN policies and domain registration requirements
  • Law enforcement investigations
  • Protection of our rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers and infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as:

  • Your account remains active
  • Required to provide services
  • Necessary to comply with legal obligations
  • Required for domain registration records (as per ICANN policies)

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information (subject to legal requirements)
  • Data portability
  • Opting out of marketing communications

To exercise these rights, contact us at sales@websumo.io.

Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze website usage and performance
  • Provide targeted content and advertising

You can control cookie settings through your browser preferences.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Children’s Privacy

Our services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date.

Contact Information

For questions about this Privacy Policy, contact us at:

By using WebSumo services, you acknowledge that you have read and understood this Privacy Policy.